退款及退貨政策

1.當顧客在收到貨物後必須立即檢查所有貨物狀況是否齊全與良好，核對無誤。如收到的貨物與所訂的貨物不符，誤送或已損壞。請在收到貨品當日的24小時内聯絡本司處理（超出24小時的情況將不獲處理），並提供一下資料以便跟進：

  1. 訂單號碼
  2. 更換或退回之產品名稱及詳情
  3. 退換貨品的原因

2.假若出現下述情況，我們將不會提供產品退換及退款服務

-產品收貨當日起超過24小時

-產品包裝破損及人為損壞(如 撞擊, 刮花等等)

-非產品質素有問題或該貨品顏色色差理由

-組件曾經被更改或更換

-訂貨或預購產品

3.因顧客的個人喜好原因而產生的退款退貨將不獲處理

4.當取消訂單要求被接受後，我們將在收到您退回的產品及退款資料齊全後的3個月内將付款退回到閣下的賬戶中。請留意，每間銀行實際的退款處理時間有所不同，並有可能會收取手續費。退款均以港幣計算，本公司恕不承擔退款時產生之外幣匯率差額及相關手續費。

5.本公司保留最終解釋權，並保留對此條款及細則做出修改的權力。

Refund and Return Policy

1. After receiving the goods, the customer must immediately check whether the condition of all goods is complete and in good condition, and make sure they are correct. If the goods received do not match the goods ordered, were delivered by mistake or are damaged. Please contact us within 24 hours of receiving the goods (cases exceeding 24 hours will not be processed) and provide the following information for follow-up:

1.Order number
2.Product name and details for replacement or return
3.Reasons for returning or exchanging goods

2. If the following circumstances occur, we will not provide product return or refund services

-More than 24 hours from the day the product is received
-Product packaging damage and man-made damage (such as impact, scratching, etc.)
- It is not due to product quality problems or reasons for the color difference of the product
-The component has been changed or replaced
-Order or pre-order products

3. Refunds and returns due to customers’ personal preferences will not be processed.

4. When the order cancellation request is accepted, we will refund the payment to your account within 3 months after receiving your returned products and complete refund information. Please note that the actual refund processing time of each bank is different, and handling fees may be charged. Refunds are all calculated in Hong Kong dollars. Our company will not be responsible for the foreign currency exchange rate differences and related handling fees incurred during the refund.

5. The company reserves the right of final interpretation and the right to modify these terms and conditions.